Will NEVER purchase ANYTHING from Sears ever again they are a horrible company that does not stand behind their products.
With hundreds of dollars of food in it, I went out and got me six large bags of ice and a chest to store the food, but by Tuesday all my food started to spoil and by Wednesday, I had to throw them out. Then, check the temperature controls to see if they are set properly. It seemed beautiful, quiet, and really cleaned the dished until about a year later, it cleaned less and wasn't really sure if it was working properly.
I have yet to go to the store and talk to a manager.
I asked again to speak to her boss or another manager and was denied this request. Service call to put in was 4 months later (I had some construction going on). That is not what it says in my manual under the section WARRANTY. This time, the different tech chased down a problem with air not going through condensor/coiling coils, replaced that, and now we have the unit working again. He spent the whole time he was at our house trying to get us to buy a $46 per month service plan. All the moisture from the house found it's way inside. Same fridge. I will never but anything from Sears ever again and I will be sure to tell anyone who listens what a piece of garbage the appliances are and how horrible Sears customer service is, they have been no help! If you wish that your prior post be removed, submit a notarized letter. Q: In 2017, I bought a full set of kitchen appliances from Sears along with their protection agreement. It’s important to follow the list of reasons below so you can be able to do a pinpoint diagnosis. Tech was here on Tues., 2/19. Part covered but labor is not. This can't be the only answer. (5 yrs on sealed unites) ..worthless...went through countless people from countless countries on the phone trying to get a service person, I am now waiting my second 72 hr time period for someone to call me back! Purchased new in December of 2016 for $2700. Since you hear a click when your compressor should be starting, you could have a PTC start relay problem that is preventing the compressor from starting. And a leakage will spell disaster for your fridge and the food inside of it. However, if the lines are untouched, what else could be causing these leaks? What do people that do NOT have a second refrigerator/freezer in their home do? It is made by LG. Replacing it will require a professional to install a new compressor for you. Without Freon, the liquid cannot be converted back into cool air when it’s deployed to the expansion chamber. If you want your response Update the ice maker broke just like it did the first few months of owning it. Hard to tell with all the lies and broken promises I have had over the past 3 weeks. By creating an account you agree to the Hunker, Sears Parts Direct: Model 79572053110 Kenmore Elite Bottom-Mount Refrigerator - Manuals and Guides, Scribd: Kenmore Elite Side by Side Refrigerator 106.5118, Manuals Lib: Kenmore 795.7977 Use And Care Manual, Sears Parts Direct: DIY Refrigerator Repair, Repair Clinic: Kenmore Refrigerator Troubleshooting & Repair Help. I am simply asking for them to honor their own warranty. They are knocking around on a boat and wearing themselves out. They are built to last and do a good job keeping your foods cool (or frozen). The fridge has a hard time removing moisture from the air. A faulty compressor means the refrigerator is not able to stay cold thus causing loss of food.
Get contact details that poster left for the company. Bought Kenmore Elite refrigerator model 795.74023.411 on 1/8/2016 for $2599.99 on 6/4/2020 it stopped cooling. The bottom line is the compressor is bad and should be repaired under warranty. I purchased a $3k+ Kenmore Elite refrigerator, model 79574023411, in June 2015. I questioned further what had happened to Christine Riggle. I assume they are closed through the holidays. I have a letter ready for the better business Bureau and everything is documented. If fixing these problems doesn't correct the issue, your icemaker could be broken and may require a professional repair. According to some past customers, the compressors would fail within the first ten years of use. — the production of cool air for refrigeration). Replacement compressor These replacements are shipped from Korea or China with no oil or freon inside. The refrigerator never got cold at all after he left. Sears refuses to honor warranty because we had someone else look at it first who told us the compressor is bad. This type of failure would be less expensive to fix than replacing a compressor. Has to order new board.
I'm pretty certain that this post will disappear like so many other reviews on other sites that are not favorable. Would you take a rapid COVID-19 test to get into Disneyland? Fenique K. says she has taken over and is in charge of helping me but has done nothing of the sort. While I was on another weeks-long waitlist for an appointment, Sears offered to cover up to $300 for spoiled food as long as we itemized what was spoiled and up to $115 for a refrigerator, but $115 would barely cover a dorm-room-sized fridge. I was contacted by a new member of your team and after being questioned extensively and repeatedly told that she was trying to help me Fenique K. has caused nothing but frustration. Full refund. It really depends on where you look but there is a revision that clearly states labor is not covered on the Sealed Unit or the Compressors.
As always, you’ll need to disconnect the power before removing the drain pan to dispose of the contents. I never in a millions years expected to have to start over with Fenique K. She says over and over she had reviewed the case but with each bit of information I was able to provide admist her interrupting me you could hear the surprise at this new information. Once replaced, you’ll want to give it a test run so you know that it’s functioning properly. No warranty so bags of ice.
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NOT ACCEPTABLE. We already paid a repair person $99.00 to tell us that if they fix it, it will cost over $1500.00, but if Sears fixes it, all we have to do is pay $129.88 per hour for them to fix and it will be about a 6 hour fix.
Check it for a lemon law. To anyone thinking of buying Kenmore Appliance, take my advise, buy another band because you will end up like many of us who thought we were getting a good reliable appliance. An hour conversation with many apologies and promises have all disappeared. Bad design and bad company for not standing behind it. There was a recently settled LG compressor class action suit (Sept 17, 2020), however when I inquired if the Kenmore Elite would be included in the settlement, I was told "no". It is unacceptable to have a major appliance fail in 30 months use; and to have service delays. We have been without a fridge now since then as the Sears Repair people won't be here until the 15th of October. Going thru this same thing right now. I decided to follow your advice and appealed to Sears executives requesting a faster resolution. As a result, they faced a class action lawsuit due to a widespread defect on the compressor unit of the Elite refrigerator. Considering more then 80-90% of people have their fridge in a cubby with both sides covered this made good sense. Sears 3rd party service live could not find a repairman. It can take up to 24 hours for a refrigerator to cool completely from room temperature and up to half an hour to cool completely after a defrost cycle.