Because some clients already have extensive training materials, our process is flexible, and even modular, designed to build programs from existing materials or from scratch.
Almost 50,000 team members deliver integrated customer experience and next-gen digital IT solutions in over 50 languages to some of the world’s largest and most respected brands – all from the best outsourcing destinations.
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TELUS, one of Canada’s largest telecoms (and our parent company), invests in Ambergris Solutions, a boutique BPO in the Philippines, as a means to offer additional customer service and some operational redundancy for North America.
Équilibre vie professionnelle / personnelle. We take a “walk the floor” Lean Six Sigma approach where process intelligence is built into every client account.
Fueling all stages of customer growth, we support the DX and CX needs of some of the world’s most established and/or disruptive brands. Introducing our intelligent TELUS International Assistant for delightful conversations.
L'avis le plus utile, sélectionné par Indeed, Équilibre vie professionnelle/personnelle, Sécurité de l'emploi/Évolution de carrière, Notez une entreprise où vous avez travaillé récemment. As one of our large retail clients remarked when they first arrived for a tour: “You had me at hello!”. Vybe’s CEO claims the challenger already has 950,000 people signed up and ready. See how the Culture Value Chain can transform your customer experience organization. Yatta promises to help users navigate the “complexities” of financial decision making. Through the delivery of our learning and management solutions, we’ve seen improved agent performance resulting in CSAT scores of up to 99%. document.write ("&loc=" + escape(window.location)); Discover TELUS International’s Learning Excellence Solutions and how we can empower your support teams to deliver exceptional customer service.
A banker goes a-banking, volume 7: why can't we be friends? Harnessing local expertise and top employer brand status, we attract a steady stream of high-caliber team members capable of all levels of support, including building advanced digital solutions. Meezan Bank picks BPC’s SmartVista to revamp payments. TELUS International announces plan to acquire Competence Call Center to enhance scale, European presence and digitally-integrated solutions portfolio LAS VEGAS–(BUSINESS WIRE)–TELUS International, a leading global customer experience (CX) and digital solutions provider, today announced the launch of its Innovation Labs (iLabs), an R&D initiative that represents the company’s investment in developing next-generation solutions for future customer interactions. TI expands into Bulgaria and Romania gaining immediate access to global multilingual CX talent. //]]>-->.
More than your average chatbot. to allow for analysis of how people use our website in order to We work hard to ensure our team members remain engaged. From player support to content mod to games analytics, our dedicated Games solutions focus on player delight. TELUS International Studios - CX innovation podcast. It reported a 35% fall in pre-tax profit during the third quarter of the year. Notre communauté est prête à vous répondre. The company serves clients in over 50 languages. Alternatively, post a comment by completing the form below: Your email address will not be published. '&charset='+document.characterSet : ''));
We can help you recover it. document.write ('&cb=' + m3_r); By using a proven design process, we move efficiently from analysis to design to development to implementation to evaluation, all while ensuring a continuous focus on meeting requirements. Driven by a group of internal innovators, researchers and visionaries, iLabs leverages TELUS International’s unique methodologies, best practices and deep expertise to develop solutions that can enable clients to differentiate themselves in increasingly competitive marketplaces.
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