I recommend disabling online payments for physical card altogether and use a virtual card for online, HI @Juliopp, thank you.
But I didn’t understood it in the situation.
Or may I’m wrong. I can think of lots of places where I could move many miles without the phone being able to get a location. Powered by Discourse, best viewed with JavaScript enabled, Location based security was preventing me to pay. Two issues with this.
Payment in Turkey declined because of location based security . I read these posts and disabled location-based security. May be I should have written some more information about this practical experience I made in this situation. On paper Revolut … Hi Andreas So, my thought was, how could this “location security feature” be better handle a situation like this. Hmm: just hit this for the first time. Lets say if you’re at home and there’s a store 3blocks away, it will block the transaction.
I can enable this feature for my physical cards (Visa & MC) but when I check the status a few moments later Location-based security is switched off again.
Two French autoroute toll booths, 30km apart, same operator. Guys, have you noticed that the GPS function is not working well in the centre of London? Not really, because this is the very thing that is unclear and what the OP asked about. 20 June 2018 18:24 #10. The reason was, that the “Location based security”-Service wasn’t able to determine my position. Do you know that you can disable/enable the security features of your card in the security section of the app? Maybe the address if they can pick it up from the POS… Frank. That could help to loosen the paymentablility temporary around the last know position compared with “you can’t pay because I can’t recognize the current position of your smartphone”. They can determine your location but there is no way to reliably determine the merchant’s location and they would have way too many false negatives.
Consider also that it is not unusual to use cards indoors where GPS won’t work at all.
Had a transaction blocked due to location in Milano as Revolut saw the merchant as being in Rome. after i contact support, blocked my card, readd, it started working fine. She then went to the store and collected the card in person and was able to continue using it. No reason. I read a user experience on one of the travel blogs today about someone who had their revolut card stolen while she was asleep in an Australian hostel. I guess they wont disclose that in detail, but my best guess would be “country”.
diak.
I’ll chat with the support in the app and give it a try. However now, location based security seems to block his transactions. Recently I had the experience, that my smartphone was in flight-modus and I could pay with the card. I held the card at the edge of the transaction device to pay contactless.
All in all a poor experience, as there is no indication of what is going on at the point of failure. @MampfderEchte i suspect that the payment in the airplane was done offline. So I guess that must be the culprit, which makes the geo bases security useless and pointless. In this situation didn’t came in my mind that the cause could be the “location security feature”. Either it is due to the high buildings or, maybe, there is a noise in the signal being added on purpose by the GPS satellites (as a potential security feature). First worked, second failed.
in iOS) to Always or will ‘While Using the App’ be enough?
Hey Fernando, nice to meet you.
That’s the only thing different from the previous month; my guess it the Revolut thought my card was in the USA and my mobile in the UK, Powered by Discourse, best viewed with JavaScript enabled, Online USD payment declined - location based security. Shaun. Even if they limited it just to the city, hence country.
Location security is only for physical card.
Isn’t it confusing?
I’m currently in Turkey and have used my card successfully. Had a transaction blocked due to location in Milano as Revolut saw the merchant as being in Rome. Your gps location defines it.
my experience with this security, is that it uses broad location. “City” probably next. 24 September 2020 05:42 #1. Otherwise, there is a location mismatch which declines the transaction. Few kilometers?
1: The error message is “declined”. Alright, thanks for that detail, that would rule out “country”.
Alright, thanks for that detail, that would rule out “country”. This just happened to me in London (Pure next to Moorgate). They all have their exact latitude, longitude positions? 2: The card was in the reader, the phone in the car both times, so maybe 2m separation.
I recently went through two French autoroute toll booths, 30km apart, same operator.
That was fantastic but felt also a bit odd, cause again in the same Coffee-Shop in Central-London I couldn’t pay with my card and the flight-modus was not activated. Same country? If the App can’t recognize what my position is, then I could give me a hint and ask me, if it’s ok or not.
But why it did not work?
The first one worked, the second not. On top of that merchants have a habit of moving PoS devices around and not telling the Acquirer.
There must be a good answer to this ?
Go to the card section and find the security options. This has been , in past years a real help.
E.g.
I then turn off the location-based security and try again, this time the transaction goes through without any problems. Then the information showed up “… not authorized”. mikepauljones.
I am trying to disable Location based security, but I don’t seem to have that option in app. Hopefully it’s more understandable. declined transactions, if the vendor doesn't accurately register their POS's properties.
What about if the Revolut App would request if the payment should be executed despite the “I can’t determine your location”-issue. The real battle against fraud is in CNP and not in transactions verified by input of a PIN.
An other idea would be, that you snooze the “Location based security”-function a defined time span. Had a transaction blocked due to location in Milano as Revolut saw the merchant as being in Rome. I sometimes pass my card to my 14 year old son … with appropriate sums loaded on. Location as only the city most probably.
I think it is a convenience and clarity thing.
Yes.” Hmm. Whats the solution? Few hundred meters? @MampfderEchte guess only support can debug that. perhaps deleting the app from my phone ? Thanks.
So the “location” is definitely closer than “same country”.
since then, i’ve had the location feature enabled , payed stuff online all across europe and it never failed. This just happened to me in a cab in Dublin. Same applies to mPoS devices which are designed to be portable but are registered to a specific address.
Later the two transaction tries were shown up in the app and I understood what the problem was.
There was also a happy ending to this story. As you might have guessed it was in the same city. Then it is a bug? Yes, i know that; let’s say anyway that it shouldn’t apply…
yes, I know this function. Maybe the address if they can pick it up from the POS…, I remember someone from Revolut saying it’s country based and not more granular. If you use your physical card without your phone , e.g. The reason was, that the “Location based security”-Service wasn’t able to determine my position. I was thinking “Do I have enough money on the card?
It was ok last month, the only difference is I have enabled location based security (online transaction has been always enabled).