Hey , it may be a modem issue. I am having this issue with my Hitron and have both on my network. Can you try a factory rese... WiFi speakers or WiFi security cameras might cause the 5G network to disappear. streaming, downloading), Convenient for devices relying on higher data and speed, such as streaming devices and smart TVs. how many devices are connected to your home WiFi network? We recently had internet 300 installed in our home. It has been set up to extend both the 2.4 GHz and 5 GHz bands. Go back to Settings → Cellular → Cellular Data Options, and check if 5G is showing up. Thank you for reaching out! I finally called Shaw support a few weeks ago and they couldn't trouble shoot the problem. Outages can be a result of scheduled maintenance or unexpected events such as faulty equipment, unscheduled maintenance, power outages, or network connectivity issues. My issues have been resolved in as much the problem is no longer present. Hi you have a "personal" router you could use, set that router in "AP" (Access Point) mode and connect it to the hitron. Switch SHAW router to Bridge mode. After setting up both 2.4 and 5g networks (renaming -2.4G and -5G after each SSID), we noticed that absolutely none of our devices can connect to 2.4G, only 5G.
I've noticed the Hitron is lacking in WiFi performance. Otherwise, a modem swap may be needed. This is more noticeable on slower speed packages. Do you know why WiFi speakers or WiFi security cameras might cause the 5G network to disappear. Building materials will impact your signal in diverse ways. Steps to solve this problem:1. If you have a BlueCurve Gateway, performing a pin-hole reset will stop internet access and remove all customized settings, including WiFi channel and network name until you follow the steps in the article, Connect your BlueCurve Gateway. Although rare, the software on the modem could cause issues. Granted, if there was a recent update there might not be much info (at this time). Same problem. In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. Buy a good router 2. Same problem. I would recommend a factory PIN hole reset with the steps here to see if the issues are still prevalent after the reset (clears all settings).
Pods won't increase speeds, but they will increase Wi-Fi range, for more details read the article, Troubleshooting: Fix home WiFi network issues with BlueCurve Home, Troubleshooting: Network name (SSID) does not appear in network list, How To: Connect a computer directly to the modem, How To: Improve Internet speed by restarting your modem. More suitable for devices that don’t rely on fast speeds, such as non-streaming smart devices like thermostats, voice assistants, light bulbs, and security cameras. Switch SHAW router to Bridge mode Watch the modem lights flash and, after a few moments, remain lit. If you have the BlueCurve Gateway, we recommend you restart it using the BlueCurve Home app or My Shaw App.
Major appliances like fridges & ovens, and metal furnishings such as mirrors and filing cabinets will have a significant impact. Visit How To: Restart your modem with My Shaw to learn more. For example, when everyone is arriving home from work or school, and more devices are now active in the home environment. If iPhone 12 5G is not working, you should know about the Dual SIM Mode restrictions. I have been using a Shaw Hitron modem/router for a number of years. Many WiFi issues can be corrected by simply restarting your modem. I am having this issue with my Hitron and have both on my network. Has there been a firmware update recently for the router? Hitron 5GHz WiFi band disappearing each day when used with WiFi Extender. Has anybody else experienced this problem and have any long term solutions? 5G will not work if you’re using Dual SIM mode and either of your SIMs does not support 5G data. All our settings seem fine though. However, this will also reset your default password and network name to those found on the sticker on the back of your modem. They sent out a tech to replace the modem last week. To try to resolve this issue, in January, I purchased a Netgear Nighthawk AC1900 WiFi Range Extender (Model EX700). Unplug the power cable from the back of the WiFi Modem. There have been reports of these devices causing the 5G network to disappear. Check Dual SIM Mode Settings. I have same problem. ©2020 Shaw Communications. All rights reserved. Note: BlueCurve Gateway supports both 2.4GHz and 5GHz bands, but these won't appear separately in lists of available networks. I restarted the router each time and that seems to have remedied the issue until it returns about an hour later. Push and hold the button with a paperclip or pin and hold for 15 seconds. Pods won't increase speeds, but they will increase Wi-Fi range, for more details read the article Shaw WiFi Pods FAQ. Hey @darcy_norman, it may be a modem issue. I would recommend a factory PIN hole reset with the steps here to see if the issues …
This issue has been happening again today. When selecting your WiFi network on a device, you might have a choice between 5GHz and 2.4 GHz frequencies which should be decided based on the location, distance, and requirements of your devices. If you suspect that your WiFi isn't working as it should, try the solutions below to set things right. Although rare, the software on the modem could cause issues. However, the signal strength in the basement has never been very strong. No solution. I was advised to replace my modem. For some reason the 5GHz side would just not give out an IP address. if your devices are running bandwidth-heavy programs (e.g. What troubleshooting steps have you tried so far? That is certainly odd. Real solution: 1. All rights reserved. Several times this evening the 5G SSID disappeared from mobile devices while the 2.4 SSID remains on our Hitron CGNM-2250 - SHW. To learn more visit About: Modem Placement & Range article, If it is already in a central location and you're still getting dead spots, you may consider extending your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. 2.4 GHz frequency has a better range but lower speed which tends to be affected by any radio interference easily compared to 5 GHz frequency. It might help to restore your modem to its factory settings. There have been reports of these devices causing the 5G network to disappear. An outage can cause a disruption in your Internet services. It might help to restore your modem to its factory settings. Before I wait on hold and go through repeating the same old, same old troubleshooting steps that level 1 tech support insist I do, I want to ensure there isn't a firmware issue. Restore your modem's settings.
The result: SAME Problem - computers drops signal which connects to 5G. Alternatively, you can restart your Shaw modem by removing and reconnecting the power: Although Shaw does not support third party routers, if you have a wireless router (common brands include: D-Link, Netgear, Linksys and Belkin) connected to your Shaw Internet modem, read Power cycle your equipment, For better WiFi coverage, the modem should be in a central location in your home, or central to where you most often use the Internet. The quickest way to do this is online using My Shaw. Looks like this was one of those issues Shaw didn't want to disclose to the public. Re: 5G stopped working, 2.4 fine Well it took two attempts to get the firmware installed but I got it to take and that still didn't help. Cameras on the 2.4ghz and speakers on the 5Ghz. Buy a good router2. If it is already in a central location and you're still getting dead spots, you may consider, your Wi-Fi network into every corner of your home using extenders like the BlueCurve Pods from Shaw. ©2020 Shaw Communications. The maximum speed (bandwidth) on your internet plan will be shared by all the devices connected to your home WiFi network. Only laptops, phones, tablets, Xbox on 5G.
You can visit Service Outages & Updates to see if there’s an outage in your area. Older devices tend to be affected by interference more easily. I rebooted the Hitron router and the 5G network names would reappear for a few hours.
However, by the next day the problem reoccurred with the replacement Hitron router. Note: If one of your devices doesn't see a 5 GHz option while the others can, consider plugging it directly in to your modem to ensure high speed. Check to see: Try closing apps and reducing the number of connected devices, to see if performance improves for the devices still connected. To work well, your Shaw modem should be positioned where there is the least physical interference. Remove extender2. Learn how by reading the article Troubleshooting: Fix home WiFi network issues with BlueCurve Home. I haven't heard of any details on a firmware update, from what I know there hasn't been one as your version is the most up-to-date available. 5 GHz frequency can carry more data and supply faster speed, but it has less coverage and is affected more easily by common obstacles. Do you have any smart home devices, WiFi speakers or WiFi security cameras connected to the 2.4G or 5G networks? Disable 2.4 channelThe result: SAME Problem - computers drops signal which connects to 5G, Real solution:1. For more information and remedies, read the article About: WiFi interference. 5G has not been showing up or working for the past month+ [help] I've had Shaw internet for about 6 years now and have used the faster 5G option ever since it's been offered (can't remember when that was) but suddenly about 4-5 weeks ago, the 5G became spotty and would constantly cut out. Can you try a factory reset so it is under stock settings to see if it becomes more stable? 3 days later, new modem, same thing - 5G drops out randomly. Didn’t seem to help. Several times a day now, I need to reboot the hitron device to get 5G to come back. Instead, the modem automatically routes your devices to the optimal frequency using a feature called band steering. This is really a pain. If you have a BlueCurve Gateway with the band steering feature enabled, your modem will sort devices to the fastest frequency automatically, and you will only see one frequency to connect to. Your neighbors also have wireless electronic devices which may affect your WiFi quality if your dwellings are close enough. ©2020 Shaw Communications. For example, ceramic floor tiles will absorb more WiFi signal than panel and vinyl. @Almarenco do you noticing the 5 Ghz network disappear when the extender is not connected?
I’ve done a factory reset already.
It’s getting really annoying. Cameras on the 2.4ghz and speakers on the 5Ghz. I disabled WiFi on the Hitron and am using the WiFi from my personal router (Netgear), my devices work so much better this way. All rights reserved. If you want to restore your modem back to its factory settings: Not what you're looking for? Has anyone encountered this problem? It is normal to experience slower speeds if you have many devices connected at once, or one device consistently uploading/downloading substantial amounts of data. I don’t have any smart home stuff using 5G - I have a nest thermostat and 2 nest smoke detectors and a garage door opener on the 2.5G network. No solution. Peak Wireless Traffic Hours are when radio frequencies are congested by a high number of users during the same time. My Internet isn't working — is there an outage in my area?
The Hitron I have is set to the default "Gateway" mode since in "Bridge" mode I kept getting internet freezes (sometimes 3 times a day) and would have to power cycle the Hitron, in "Gateway" mode everything seems to be working well and have not had any freezes since.