We put together a framework of actions and scenarios that you may come across in your workplace and personal life, with a breakdown of how each can be interpreted based on the above behaviours. C g���Ȍ��49�+m���3LR�&�E�} \���O���u@i뺄yC c��f���e�쎨��������z��}�c�a5%�jyH� 8�7N#s no3)fq>��;h��iz1��m��1rH8f�F�kj9�o���/����8d�����,է�K�%H��ŧ���)�r�h5��2�g]XDgKk�h��ψ���w�������C$�՘�*�����Y��XpV?`�Y`�4�����A���8�}.69ݬ�zQ�ht0�p���U?$ w�eT��9ʈݽ�)XO��4�nxv�>��7�����b5��*�j����msܗ�2���)D��#6��p� Registered Office: Lancashire Gate, 21 Tiviot Dale, Stockport SK1 1TD. Don’t cut them in between or overrun through their script. Here is what it talks about: This technique works best when you are willing to communicate with someone over a particular topic and you want it to flow.

Lq��������offK Example: in the situation presented above here are some sentences that can help you communicate your needs with assertiveness: “If you need anything please let me know, I will help you. Please join our mailing list to find out about new events and receive a 10% discount on your next booking. It is one of the most important soft skills that make sure that you are neither nurturing a dormant personality or an anger-ball one.

Example: “I would like to go to a pizza place tonight.”, R: Reinforce the other person by simply explaining the mutual benefits of adopting the site of action you are suggesting. Constant worries of being judged by others. Expresses their opinion Open body language, Talks in a meeting but withholds vital information, Only takes pride when the decision was influenced by them, Takes accountability for own mistakes and others, Usually reaches goals without alienating others, Is only accountable if they can't shift blame, Always feels like everything is their fault, Makes sure everyone is on board with a decision, Takes a “my way or the highway” approach to decision making, Reluctantly agrees but will be negative about the decision, Agrees with everyone to ensure everyone is happy. �A� A��p�0$�@u�7�ķ@�_q�fu�p�o�Ź��e�z�����B$�yǠc,��^�ۜ��� cz��x~&��'8��)�F(�y�:x�B�����)�KG'xG��Gs��tY"��=�:`eo*�,�:�ݛ���'`��N�̰z[}�I� �[�s� Similarly, there are various other sentences through which you can let assertiveness take charge of communication. It allows you to honestly express yourself in a healthy way that isn't aggressive and yields mutual trust and respect. Scenario . That’s not it there are other benefits as well that are associated with assertiveness, such as: Certain key characteristics are at the heart of being assertive.

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For that, you have to listen to them and their needs actively. Option A: You will be upset but, will choose to stew over it rather than communicating about it.

"ɥw���Y��G�3(v~� � O��P�)�bA��&H����X�Z˅�6��ο ����|堙{�6>s��t G b����X@?r^�|п�I�� LADDER is a mnemonic that is used for a step-by-step way to learn assertive communication. 277 0 obj <>stream Option B: You will walk to him and confess that you didn’t like this act of him and convey that he should seek permission next time. It lets the feelings of resentment flow away. Giving the message that you are not disagreeing with them. If you choose option D, you are letting aggression take control of you.

Being overly focused on meeting one’s needs, clearly rejecting that of others. Example: “We both love pizzas and we might catch up with our old friends there.”, To make assertiveness a part of your life we are also suggesting practical and doable exercises that will get you going…. So, why wait any further?

Assertive people can express their own needs while respecting others needs, Finance For Non-Financial Managers (2 DAYS), The Highly Effective Director: 7 key lessons to help you excel in the boardroom, Women in Leadership - Succeeding through Uncertainty (Online), Leadership Challenges for the Virtual World, Powerful Female Managers - Two Day Development Course for Women, Dealing with Difficult People and Unreasonable Behaviour at Work, The Experienced Manager Bootcamp (2 days), Seriously Excellent Management: The Ultimate 3 day Programme, Diversity and Inclusion - from Awareness to Action, Everything You Need: Become a Fantastic People Manager in 12 Hours (ONLINE), The Ultimate Guide to Sales Account Management, Presentation Skills for the Reluctant Presenter, Confidence to Succeed - Assertiveness for Women, Personal & Time Effectiveness in a Virtual World, Assertive behaviour: Asserting control and balance in a calm and positive way, Aggressive behaviour: Using anger and intimidation to assert control, Passive aggressive behaviour: Using indirect resistance and avoidance of direct confrontation, Passive behaviour: Using submissive actions and language to avoid confrontation. As soon as you shift to the right one you take the perspective of the other person under consideration and communicate on that basis. A set of 12 role play scenarios on cards that will help you teach passive, assertive and aggressive behaviour. Additionally, to check how assertive you are on a scale of 0 to 100, you can take a quick assertiveness test here.

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Maintain eye contact while communicating. ���t�

Focused on pleasing others and valuing their needs over self. The scenarios will encourage students to think about how to be assertive.Students could create a drama role play o

Talks in a meeting but withholds vital information. Assertiveness scenarios: 10 examples. %PDF-1.6 %���� ��z��}�����R4��O����Ɂ>�A[�,>��|k�Ej�Lῡ�wW%v�(q�D�����j Expressing oneself without harming other people’s respect. Your email address will not be published. Passive Aggressive Assertive . A: Arrange a meeting with the other person to discuss the situation. endstream endobj 245 0 obj <>stream 0 But, not to forget there is another end to communication and that is non-verbal communication. A friend of yours took a charger out of your bag without asking you.

Your partner left a mess in the kitchen, and you’re too busy to clean. “Assertiveness is your ability to act in harmony with your self-esteem without hurting others”. So, there might be certain aspects of your personality that can be holding you to be assertive this includes barriers like: You can jump off these barriers and learn assertiveness.

Assertiveness is understanding the needs of both the person and there is no better way to achieve it then to have a role play. Assertiveness is the ability to speak up for yourself in a way that is honest and respectful. Intimidating body language. You have to put two chairs facing each other. Option C: You will give an outrageous response. Every day, pick two different scenarios and write out one passive, passive-aggressive, aggressive, and assertive response for each situation. This includes: If you tick at least 3 or all of these characteristics of an assertive person, congratulations this skill is blooming in you.

endstream endobj 244 0 obj <>stream This course provides a space for women to consider assertiveness and the impact of gender stereotypes, to learn how to project confidence and develop resilience to help accomplish more in their career.

Students will read the scenario and discuss how they would respond/react. �O�q�W_'+ʊ&�srVi��t]]�L�-1��>f�+�%�P9�jo��sA*��d6�ͬ

Doesn't consider others. So far we have discussed assertiveness in terms of verbal communication. ��}�ꂊ$^�h�%�e7�PR�Z_(�H�K2�[(Z�8�����U���eO�y�[{=���#�����"�]ܣ�?��gB��35��& Your email address will not be published. _��08�1\ FQ��xL�B�LyN[� 's�.o��8����f��*��q��eP_�W�v"�W� $M�Q�n�2ށ"f�>�f�ӿT $$��/��V��PcY�:�o]=�4� N��)Uk�;k�B Example: “I know you love Thai food, but we’ve eaten at (the place name) the last 2 times and I would like to go someplace new.”, D: Describe your feelings so that the other person fully understands how you feel about the situation. Giving them a message that you are valuing their opinion.

You too can work on your non-verbals and communicate assertiveness. Giving a message that you are actively listening to them. Passive Aggressive Assertive .

Find out if you're too passive, too aggressive, or just assertive enough.

If you choose option A, you are reacting passively thus never being able to communicate your needs.

Speaks directly. endstream endobj 238 0 obj <>>>/Filter/Standard/Length 128/O(�se���5���Kp�Vjr�WFZ�*�-@r)/P -1340/R 4/StmF/StdCF/StrF/StdCF/U(��jPWh��}܅!W� )/V 4>> endobj 239 0 obj <>/Metadata 13 0 R/PageLayout/OneColumn/Pages 235 0 R/StructTreeRoot 25 0 R/Type/Catalog>> endobj 240 0 obj <>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 241 0 obj <>stream

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The answer lies in this quote: “Assertiveness is not what you do, it is about who you are.”. It helps you to convey your needs clearly and directly. 261 0 obj <>/Encrypt 238 0 R/Filter/FlateDecode/ID[<581B585535A6D64594118505BA9AD7A8><076D9C4B92BF334E965AE094175941A0>]/Index[237 41]/Info 236 0 R/Length 100/Prev 41719/Root 239 0 R/Size 278/Type/XRef/W[1 2 1]>>stream Now while sitting on the left chair think you communicate your needs. {������]��'r���)ʠ�hM�|�ɲ�mH�A���ٿɛ�|��������Ң���`Uhڶ� This is referred to as perspective-taking activity.

It's important to be aware of body language, speech and reactions when considering how you approach others and how they are reacting to you as a slight difference in tone or body language can shift your attitude from assertive to aggressive. You really don’t have to do all of this overnight!

To be assertive you mustn’t be hiding away from feedback, rather you are actively seeking for them. �Mo_����c�XOT6���pM��_5�w�ͪ[���?.��I(�>� Assertive behavior is …

f8���<1UVxWQR9�[��x��g�����������o� &W��-�F֣<7�;t� Controlling behaviour. Being Assertive. Use “I” statements. All you have to do is believe in yourself, set your mind ready to switch.

Example: “I feel hurt when you ignore my wishes about where we eat.”, E: Express what you want clearly and concisely. However, to make sure that you both are on the same page you may rephrase what they are trying to communicate.

But, wait!

Assertive professionals can stand their ground and express their opinions confidently while respecting the needs and views of others.

Now that you're armed with this information, you can take it out into the world and start to understand your own behaviour and how to adjust it to become more assertive in your daily decisions. That is a beautiful quote that gives a clear idea of what assertiveness is.

�3(���IȢ�}i�$����;����_ѓ|��a��]�Y\�ŝ�i��59�XgJH!���;!R Talks over others. endstream endobj startxref Let us make a way for assertiveness!

A friend showed up … It is time for you to work on your communication style now. %%EOF Postal address: 246 Longhurst Lane, Mellor, Cheshire SK6 5PW. © Hub Events Limited 2020. Now you aren’t really happy with this action and you want to communicate with him. Yes, there is an assertiveness communication code as well that you can follow. 6 Ways How to Be Assertive in ANY Situation.

Running around the bush won’t help, be clear with your needs.



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